Refund policy
Return & Exchange Policy
At NIVOpk, customer satisfaction is our top priority. Please read our Return & Exchange Policy carefully before placing an order.
Eligibility for Returns & Exchanges
We accept returns or exchanges only under the following conditions:
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The product is damaged, defective, or incorrect
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The issue is reported within 48 hours of delivery
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The product is unused, in its original packaging, with all accessories included
Non-Returnable Items
We do not accept returns or exchanges for:
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Change of mind
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Color or model preference after delivery
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Used, damaged, or mishandled products
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Accessories damaged due to misuse
Cash on Delivery (COD) Orders
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Please check your parcel at the time of delivery
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Once the parcel is accepted, no return will be entertained unless a valid issue is reported within 48 hours
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Shipping charges are non-refundable
Return Process
To request a return or exchange:
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Contact us via WhatsApp or email within 48 hours
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Share your order number, issue details, and clear images/videos
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Our team will review and guide you through the next steps
Exchange Policy
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Exchanges are subject to product availability
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Customers may need to cover return shipping costs (unless the issue is from our side)
Refunds
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Approved refunds (if applicable) will be processed via bank transfer or store credit
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Refund processing time: 5–7 working days
Contact Us
For return or exchange requests, contact us at:
📧 Email: support@nivoqk.com